Frequently Asked Questions:
To register to eGSISMO:
1. Go to the eGSISMO homepage at: https://egsismo.gsis.gov.ph/
2. Click on the "Sign Up" link, you will then be redirected to eGSISMO Registration Form.
3. In eGSISMO Registration Form, fill-in all the * Required Fields such as your BP Number and Date of Birth.
4. Click the Confirm button.
5. Select two different Security Questions and enter your answers (in the textbox below).
6. Click the Confirm button.
7. You will be prompted with a successful sign-up message, Click OK.
8. Check your E-mail to see validation email for your registration in eGSISMO.
9. You can now login to eGSISMO using your BP No. and default password included in the validation email.
NOTE:
To login to eGSISMO:
1. Go to the eGSISMO homepage at: https://egsismo.gsis.gov.ph/
2. Enter your BP Number and Password.
3. Click the Login button.
4. If you entered your BP Number and Password correctly, you will then be redirected to the eGSISMO Member Homepage.
NOTE:
To unlock your locked account:
1. From eGSISMO Login Page, Click on the "Unlock" link, you will then be redirected to Forgot Password Page.
2. In Forgot Password page, Enter Your BP Number.
3. Click Confirm.
4. Answer both Security Questions.
5. Click Confirm, You will be notified that your new password has been sent to your email.
6. Click OK.
7. Check your email to see your new password.
8. You may now login to eGSISMO using your new password.
NOTE:
To activate your Dormant Account:
1. From eGSISMO Login Page, Click on the "Active" link, you will then be redirected to Forgot Password Page.
2. You will then be redirected to Forgot Password Page.
3. Enter your BP No.
4. Click Confirm.
5. Answer both Security Questions.
6. Click Confirm.
7. You will be notified that your new password has been sent to your email.
8. Click OK.
9. Login to your email address to check your new password.
10. You may now login to eGSISMO using your BP No. and new password.
NOTE:
1. From eGSISMO Login Page, Click on the "Forgot Password" link, you will then be redirected to Forgot Password Page.
2. Enter your BP No.
3. Click Confirm.
4. Answer both Security Questions.
5. Click Confirm.
6. You will be notified that your new password and verification link have been sent to your email. Click OK.
7. Check to your E-mail to see your new password.
8. In eGSISMO Login Page, enter your BP No. and your new password, you will then be redirected to Change Password page. This requires you to change your password.
9. In Change Password page, Enter Your BP No., Current Password, New Password and Re-type your new Password.
10. Click Confirm.
11. You will be prompted with a successful Change password message, Click OK.
12. You may now Login to eGSISMO using your new password.
NOTE:
To change your eGSISMO account password:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From Menu, Select "Change Password". You will be redirected to the the Change Password page.
3. Enter your BP Number, Current Password, New Password and Retype new password.
4. Click Confirm.
5. You will be notified that you have successfully changed your password, Click OK.
NOTE:
Use the Forgot Password facility to change your E-mail Address:
1. From eGSISMO Login Page, Click on the "Forgot Password" link, you will then be redirected to Forgot Password Page.
2. Enter your BP No.
3. Click Confirm.
4. Answer both Security Questions.
5. Update your E-mail address.
6. Click Confirm.
7. You will be notified that your new password and verification link has been sent to your email. Click OK.
8. Login to your E-mail to check your new password.
9. Click the Link to go to eGSISMO.
10. In eGSISMO Login Page, enter your BP No. and your new password, you will then be redirected to change password page. This requires you to change your password.
11. Enter Your BP No., Current Password, New Password and Re-type your new Password.
12. Click Confirm, and then you will be prompted with a successful Change password message, Click OK.
13. You may now Login to eGSISMO using your new password.
NOTE:
To view your Service Record:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, click Membership Profile.
3. Select Service Record.
To view your Insurance Policy-Compulsory Policy:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, click Membership Profile >Insurance Policy > Compulsory Policy.
3. Compulsory Policy details will be displayed.
4. Click the highlighted row to display the Compulsory Premium Payments.
NOTE:
To view your Insurance Policy-Optional Policy:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, click Membership Profile >Insurance Policy > Optional Policy.
3. Optional Policy details will be displayed.
4. Click the highlighted row to display the Optional Premium Payments.
NOTE:
To view your Pre-Need Plan - CEAP:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, click Membership Profile > Pre-Need Plan > CEAP.
3. Pre-Need Plan – CEAP Details will be displayed.
4. To view the CEAP Premium Payments, click on the highlighted rows.
5. You will be redirected to the CEAP Plan and Premium Payments page.
NOTE:
To view your Pre-Need Plan - HIP
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, click Membership Profile > Pre-Need Plan > HIP.
3. Pre-Need Plan – HIP Details will be displayed.
4. To view the HIP Premium Payments, click on the highlighted rows.
5. You will be redirected to the HIP Plan and Premium Payments page.
NOTE:
To view your Pre-Need Plan - Edu-Child
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, click Membership Profile > Pre-Need Plan > EduChild.
3. Pre-Need Plan – EduChild Details will be displayed.
4. To view the EduChild Premium Payments, click on the highlighted rows.
5. You will be redirected to the EduChild Plan and Premium Payments page.
NOTE:
To view your Pre-Need Plan - Memorial
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, click Membership Profile > Pre-Need Plan > Memorial.
3. Pre-Need Plan – Memorial Details will be displayed.
4. To view the Memorial Premium Payments, click on the highlighted rows.
5. You will be redirected to the Memorial Plan and Premium Payments page.
NOTE:
To view your Outstanding Loan:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Loan Record.
3. Your Outstanding Loan Records will be displayed.
NOTE:
To view your Statement of Account:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Loan Record.
3. Your Outstanding Loan Records will be displayed.
4. Click the highlighted row.
5. Your Statement of Account will be displayed.
NOTE:
To view your Loan Payment Details:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Loan Record.
3. Your Outstanding Loan Records will be displayed.
4. Click the highlighted row.
5. Your Statement of Account will be displayed.
6. Click the Total Payments.
7. Loan Payment Details will be displayed.
NOTE:
To view Life Insurance Claim:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Claim Record > Life Insurance.
3. Your Life Insurance Claim Records will be displayed.
To view Claim Deductions:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Claim Record > Life Insurance.
3. Life Insurance Claim Records will be displayed.
4. Click the highlighted row to display the Claim Deductions.
NOTE:
To view Retirement Claim:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Claim Record > Life Insurance.
3. Your Retirement Claim Records will be displayed.
To view Deductions Details:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Claim Record > Retirement.
3. Your Retirement Claim Records will be displayed.
4. Click the highlighted row to display the Deduction Details.
NOTE:
To view your Employee Compensation record:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Claim Record > Employee Compensation.
3. Your Employee Compensation Records will be displayed.
To view your Claim and Payment:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Claim Record > Employee Compensation.
3. Your Employee Compensation Records will be displayed.
4. Click the highlighted row to display the Deduction Details.
NOTE:
To view your Dividend record:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Claim Record > Dividend.
3. Your Dividend Records will be displayed.
To view your Dividend Payment Details:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Claim Record > Dividend.
3. Your Dividend Records will be displayed.
4. Click the highlighted row to display the Deduction Details.
NOTE:
To view your Pre-need Claim Details for CEAP:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Claim Record > Pre-Need > CEAP.
3. Your Pre-need Claim details for CEAP will be displayed.
NOTE:
To view your Pre-need Claim Details for HIP:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Claim Record > Pre-Need > HIP.
3. Your Pre-need Claim details for HIP will be displayed.
NOTE:
To view your Pre-need Claim Details for Edu-Child:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Claim Record > Pre-Need > Edu-Child.
3. Your Pre-need Claim details for Edu-Child will be displayed.
NOTE:
To view your Pre-need Claim Details for Memorial:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Claim Record > Pre-Need > Memorial.
3. Your Pre-need Claim details for Memorial will be displayed.
NOTE:
To view your Refund Claim:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Claim Record > Refund.
3. Your Refund Claim details will be displayed.
NOTE:
To view your Pension Record:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Pension Record > Old Age Pension.
3. Your Pension Record will be displayed.
To view your monthly pension:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Pension Record > Old Age Pension.
3. Your Pension Record will be displayed.
4. Click on the highlighted row.
5. Your monthly pension breakdown for Old Age Pension will be displayed.
To view your monthly pension breakdown details:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Pension Record > Old Age Pension.
3. Your Pension Record will be displayed.
4. Click on the highlighted row to view your monthly pension details.
5. On the monthly pension details, click the monthly pension amount.
6. Your monthly pension breakdown details will be displayed.
NOTE:
To view your survivorship pension record:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Pension Record > Survivorship Pension.
3. Your Survivorship Pension Record will be displayed.
To view Survivorship Pension Dependent’s Information:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Pension Record > Survivorship Pension.
3. Your Survivorship Pension Record will be displayed.
4. Click on the highlighted row.
5. Dependent’s Information will be displayed.
To view monthly survivorship pension payment details:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Pension Record > Survivorship Pension.
3. Your Survivorship Pension Record will be displayed.
4. Click on the highlighted row, Dependent’s Information will be displayed.
5. On Dependent’s Information, Click on the highlighted row.
6. Monthly Survivorship Pension payment details will be displayed.
To view your pension payment breakdown details:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Pension Record > Survivorship Pension.
3. Your Survivorship Pension Record will be displayed. Click on the highlighted row.
4. Dependent’s Information will be displayed.
5. On Dependent’s Information, Click on the highlighted row.
6. Monthly Survivorship Pension payment details will be displayed.
7. Click the monthly payment amount.
8. Survivorship Pension Payment Breakdown Details will be displayed.
NOTE:
To view EC Survivorship Pension Record:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Pension Record > EC Survivorship.
3. Your EC Survivorship Pension Record will be displayed.
To view EC Survivorship Dependent’s Information:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Pension Record > EC Survivorship.
3. Your EC Survivorship Pension Record will be displayed.
4. Click on the highlighted row.
5. Dependent’s Information will be displayed.
To view EC Survivorship Pension Payment Details:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Pension Record > EC Survivorship.
3. Your EC Survivorship Pension Record will be displayed, Click on the highlighted row.
4. Dependent’s Information will be displayed. Click on the highlighted row.
5. EC Survivorship Pension Payment Details will be displayed.
To view EC Survivorship Pension Payment Breakdown Details:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Pension Record > EC Survivorship.
3. Your EC Survivorship Pension Record will be displayed, Click on the highlighted row.
4. Dependent’s Information will be displayed. Click on the highlighted row.
5. EC Survivorship Pension Payment Details will be displayed.
6. Click the monthly payment amount.
NOTE:
To view EC Disability Pension Record:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Pension Record > EC Disability.
3. Your EC Disability Pension Record will be displayed.
To view EC Disability Payment Details:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Pension Record > EC Disability.
3. Your EC Disability Pension Record will be displayed, Click on the highlighted row.
4. Dependent’s Information will be displayed. Click on the highlighted row.
5. EC Survivorship Pension Payment Details will be displayed.
To view EC Disability Pension Record:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Pension Record > EC Disability.
3. Your EC Disability Pension Record will be displayed.
NOTE:
To view your Tentative Computation for Regular Policy:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Tentative Claim > Life Insurance.
3. Select or Enter Termination Date.
4. Click Compute button and Select REGULAR POLICY.
5. Summary for Tentative Computation for Regular Policy will be displayed.
To view your Tentative Computation for Regular Policy:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Tentative Claim > Life Insurance.
3. Select or Enter Termination Date.
4. Click Compute button and Select REGULAR POLICY.
5. Summary for Tentative Computation for Regular Policy will be displayed.
6. Click Policy Number, Tentative Computation Details for Regular Policy will be Displayed.
NOTE:
To view your Tentative Computation for Optional Policy:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Tentative Claim > Life Insurance.
3. Select or Enter Termination Date.
4. Click Compute button and Select OPTIONAL POLICY.
5. Summary for Tentative Computation for Optional Policy will be displayed.
To view your Tentative Computation for Optional Policy:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Tentative Claim > Life Insurance.
3. Select or Enter Termination Date.
4. Click Compute button and Select OPTIONAL POLICY.
5. Summary for Tentative Computation for Optional Policy will be displayed.
6. Click Policy Number, Tentative Computation Details for Optional Policy will be Displayed.
NOTE:
To view your Tentative Claim Computation for Retirement:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Tentative Claim > Retirement.
3. Select or Enter Termination Date.
4. Click Compute button.
5. Summary for Tentative Computation for Retirement will be displayed.
To view your Tentative Claim Computation Details for Retirement:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Tentative Claim > Retirement.
3. Select or Enter Termination Date.
4. Click Compute button.
5. Summary for Tentative Computation for Retirement will be displayed.
6. Click Retirement Options, Tentative Computation Details for Retirement will be displayed.
NOTE:
To view your Statement of Loan Account:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select SOLA.
3. Your Statement of Loan Account summary will be displayed.
NOTE:
To download Statement of Loan Account:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select SOLA.
3. Your Statement of Loan Account summary will be displayed per Loan Type.
4. Click Download All button to download all SOLA reports.
NOTE:
To view your Statement of Loan Account:
1. Login to the eGSISMO: https://egsismo.gsis.gov.ph/
2. From eGSISMO Menu, select Search Member.
3. In Search Member Page, Enter Member’s BP number.
4. Click Search button. Member Profile Page will be displayed.